Terms of Service

You must be at least 18 years old and legally able to enter contracts in your jurisdiction. You’re responsible for the accuracy of the information you give us and for keeping your login credentials confidential. You’re responsible for everything that happens under your account. If you suspect unauthorized access, email support@procedurally.app immediately.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms, and “you” refers to both you individually and that organization.

procedurally is a documentation tool that helps business owners capture, refine, and share Standard Operating Procedures (“SOPs”), positions, resources, and related operational artefacts. We use AI to assist with drafting, editing, and reviewing those artefacts based on inputs you provide.

The Service is provided on a continuous-improvement basis. We may add, change, or remove features. We’ll give you reasonable notice of material changes that negatively affect paid functionality you’re currently using.

procedurally is for documenting business processes. You agree NOT to use the Service — or the AI features in particular — to:

• Violate any applicable law or regulation.
• Generate, store, or distribute content that sexually exploits or endangers minors, including any form of child sexual abuse material.
• Develop, deploy, or facilitate weapons capable of mass harm (chemical, biological, nuclear, radiological, or conventional weapons with mass-casualty potential).
• Attack, disrupt, or unlawfully access critical infrastructure (energy grids, water systems, financial systems, healthcare, transportation, emergency services).
• Conduct fraud, scams, impersonation, deceptive political content, or other deceptive activity intended to harm others.
• Build tools that monitor, track, or surveil individuals without their consent or a lawful basis.
• Practice law, medicine, accounting, financial advisory, or any other regulated profession through AI output as if you were a licensed professional, or hold AI output out as professional advice without proper credentials and disclaimers.
• Use AI output as the sole, automated basis for high-stakes decisions affecting individuals (hiring, lending, housing, insurance, criminal justice, education, healthcare) without meaningful human review.
• Generate sexual content involving real individuals without their consent, hateful content directed at protected groups, or content that incites violence.
• Train, fine-tune, or develop a model that competes with Anthropic or with procedurally using inputs to or outputs from the Service.
• Attempt to bypass our safety measures, reverse-engineer our prompts, or use prompt injection or other techniques to circumvent the Service’s intended scope.
• Use the AI features for tasks outside the Service’s intended scope (programming code generation, general-knowledge or trivia questions, creative writing unrelated to operations, roleplay). Repeated off-topic attempts may result in account suspension under Section 11.
• Harass other users, infringe intellectual-property rights, distribute malware, or otherwise put other customers at risk.

You agree to communicate to anyone you onboard to the Service that AI-generated content may contain errors and should be reviewed before being relied on for consequential decisions.

You retain all rights, title, and interest in the content you upload, generate via the Service, or describe in voice or text (“Your Content”), including SOPs, position descriptions, resource lists, business identity statements, comments, and voice transcripts. We claim no ownership of Your Content.

You grant procedurally a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, process, transmit, and display Your Content solely as necessary to operate, secure, support, and improve the Service for you and your organization. This license terminates when you delete Your Content or close your account, subject to the operational backups described in Section 7.

You represent that Your Content does not infringe third-party rights and that you have the necessary permissions to provide it to the Service.

When you use AI features (system generation, stage editing, business-identity review, voice-to-SOP, edit reconciliation), the relevant inputs you provide — and organization context such as category names, position titles, and business-identity statements — are transmitted to Anthropic, PBC (“Anthropic”) for processing. We minimize what we send: structurally-recognizable personal data such as email addresses, phone numbers, credit-card numbers, and government-ID numbers are stripped from free-text inputs before transmission.

Anthropic acts as a sub-processor under its Commercial Terms. As of the date above:

• Anthropic does not use API inputs or outputs to train its models.
• Anthropic retains API inputs and outputs for up to thirty (30) days for trust, safety, and abuse-monitoring purposes, then deletes them.
• Other Anthropic API customers cannot access your inputs or outputs through the Anthropic API.

Voice transcription is performed by Deepgram, Inc. Audio is transmitted to Deepgram for transcription, and Deepgram returns text. Per our configuration, audio is not retained by Deepgram for training. We store the transcript, which you can edit or delete.

AI output is best-effort. The Service’s AI features may produce incorrect, incomplete, biased, or misleading content. You are solely responsible for reviewing AI-generated content before relying on it for your business, your customers, or anyone else. Do not treat AI output as legal, medical, financial, tax, or other regulated advice.

Subscriptions. Paid plans are billed in advance, monthly, via Stripe. By starting a subscription you authorize Stripe to charge the payment method on file at the start of each billing cycle until you cancel. Prices and plan features are described on the pricing page and may change with reasonable advance notice. You can cancel anytime from Settings → Billing; cancellation takes effect at the close of the current billing period and is non-refundable for the unused portion of that period unless required by law.

AI usage and monthly caps. Each plan includes a monthly AI usage allowance (the “Standard Cap”). When you reach it, the Service will block new AI requests for the rest of the cycle unless you have Extra Usage available and the per-cycle Extra Usage toggle is enabled.

Extra Usage packs. You may purchase one-time Extra Usage packs in denominations published in the Service. The pack amount is added to your organization’s Extra Usage balance and is consumed by AI requests that would otherwise exceed the Standard Cap. Each pack expires twelve (12) months from the date of purchase, after which any remaining balance from that pack is forfeit.

Extra Usage packs are non-refundable except where required by applicable law. Unused balance carries forward month to month subject to the 12-month per-pack expiry. If you close your account or have it suspended, any remaining Extra Usage balance is forfeit and is not credited back to you.

Toggle and overrun protection. The Extra Usage toggle resets to “off” at the start of each billing cycle. You must affirmatively enable it each cycle to permit your Extra Usage balance to be consumed. We may, in our sole discretion, temporarily disable the toggle if our anomaly-detection systems flag unusual spend, in which case we will notify the org owner.

Taxes. Prices are exclusive of taxes unless stated otherwise. You’re responsible for all applicable sales, use, value-added, or similar taxes.

California residents — auto-renewal disclosure. Paid subscriptions renew automatically at the price disclosed at signup at the start of each billing cycle until you cancel. You may cancel at any time from Settings → Billing or by emailing support@procedurally.app; cancellation takes effect at the end of the current billing cycle. By starting a subscription you authorize these recurring charges. You may obtain this disclosure in writing by emailing the address above.

We use the following sub-processors to deliver the Service. Each is bound by confidentiality and data-processing terms and processes Your Content only on our instructions:

We use industry-standard security controls: TLS in transit, encryption at rest for customer data on managed infrastructure, row-level security to isolate tenants in the database, hashed-at-rest storage of API keys and passwords, signed webhook verification, and time-bounded rate limits. We log access to customer data and review aggregate access patterns.

Security incident notification. Where required by applicable law, we will notify affected organization owners following a confirmed security incident that materially affects Your Content, on the timeline that law requires.

Our handling of personal data is described in the Privacy Notice, which is incorporated by reference. By accepting these terms you also accept the Privacy Notice.

We may make beta features or free-tier access available. Beta features are provided as-is and may change or be withdrawn without notice. Trial periods convert automatically to the free plan at expiry unless you upgrade. We may shorten, extend, or discontinue trials in our discretion.

procedurally and its licensors retain all rights in the Service, including the software, branding, designs, prompts, and documentation, other than Your Content. Nothing in these terms grants you a license to our trademarks or trade dress.

We welcome feedback. Any suggestions, ideas, or feedback you give us about the Service may be used by us without restriction or compensation to you.

Your termination. You can close your organization or your account at any time from Settings, or by emailing support@procedurally.app. Closure stops further billing of recurring fees at the next cycle. One-time payments (including Extra Usage packs) are non-refundable; any remaining Extra Usage balance is forfeit on closure.

Our termination. We may suspend or terminate your access for material breach of these terms (including the Acceptable Use policy), suspected fraud, chargeback, repeated AI-scope violations, or to comply with law. Where practicable we’ll give you a chance to cure first. For repeat or severe violations (Section 3), we may suspend immediately without notice.

Data export window. After termination, we will retain Your Content in a deactivated state for thirty (30) days to give you time to export. After that window, we will permanently delete Your Content, subject to operational backups that age out on a rolling basis (typically within 90 days) and any legal-hold obligations.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.

By you. You will defend and indemnify procedurally, its officers, employees, and contractors against third-party claims arising out of: (a) Your Content; (b) your use of the Service in breach of these terms (including the Acceptable Use policy in Section 3); or (c) your violation of applicable law.

By us. We will defend and indemnify you against third-party claims that the Service itself, used as permitted, infringes a U.S. patent, copyright, or trademark. If we receive such a claim, we may at our option modify the Service, obtain a license, or terminate the affected functionality with a pro-rated refund of pre-paid fees.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and procedurally agree that any dispute, claim, or controversy arising out of or relating to these terms or the Service (a “Dispute”) will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes where applicable. The arbitration will be conducted by a single arbitrator. Hearings, if any, will take place in Hamilton County, Indiana, or, at your option, remotely by video.

Class-action waiver. You and procedurally agree that each may bring Disputes only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If a court decides that this class-action waiver is unenforceable as to any Dispute, that Dispute (and only that Dispute) will be severed from the arbitration and decided in court under Section 16; the rest of this arbitration agreement remains in force.

Small-claims exception. Either party may bring an individual Dispute in small-claims court if the Dispute qualifies, in lieu of arbitration.

Injunctive relief exception. Either party may seek injunctive relief in court for the protection of intellectual property or confidential information without first proceeding to arbitration.

Opt-out. You may opt out of this arbitration agreement by emailing legal@procedurally.app within thirty (30) days of first creating your account, stating your name, the email address on your account, and that you wish to opt out of arbitration. Opting out doesn’t affect any other term of this agreement.

Fees. AAA filing fees and arbitrator compensation are governed by AAA’s rules. Each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law.

This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

These terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws principles. For any Dispute that is not subject to arbitration under Section 15 (including the small-claims and injunctive-relief carve-outs and any severed Dispute), the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Hamilton County, Indiana.

If you discover a security vulnerability in the Service, please email security@procedurally.app with enough detail for us to reproduce. We won’t pursue legal action against researchers who, in good faith:

• Avoid privacy violations, service degradation, and data destruction.
• Don’t access or modify data beyond what’s minimally necessary to demonstrate the issue.
• Give us a reasonable period of time to remediate before any public disclosure.
• Don’t exploit the vulnerability for personal gain or other harm.

We don’t currently run a paid bug-bounty program. We’re happy to credit researchers who report responsibly if you’d like attribution.

We may update these terms from time to time. The current version is always posted at this URL with an updated “Effective” date and version indicator at the top. Continued use of the Service after a new version’s effective date constitutes acceptance. If you don’t agree to a change, your remedy is to stop using the Service.

These terms (with the Privacy Notice and any order forms) are the entire agreement between you and procedurally regarding the Service. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our written consent; we may assign them in connection with a sale or reorganization of our business. Section headings are for convenience only.

Reserved Enterprises, LLC · support@procedurally.app.